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Jira Service Management vs ServiceNow

Rethink your service desk, now

Discover the ServiceNow alternative built
on Jira, for a fraction of the price
Learn more
Jira Service Management rapidly brings together dev, IT operations, and business teams to respond to business changes and deliver great service experiences fast.

Get ITSM practices, like request, incident, problem, change, and configuration management - starting at only $20/agent/month. Choose Jira Service Management for all the features your team needs to deliver great service, at a fraction of the cost, compared to ServiceNow.
Compare all features of Jira Service Management to ServiceNow

Move to the new industry leader: Jira Service Management

Gone are the days of expensive legacy ITSM tools that are heavy and rigid. But deciding which ITSM solution meets IT needs for flexibility and collaboration, all while delivering the highest ROI, can be difficult.
Forrester recently recognized Atlassian’s Jira Service Management
as a Leader in Enterprise Service Management
and gave them the highest possible strategy score within this evaluation.
View the report

Feature comparison:
Jira Service Management vs. ServiceNow

High return on investment

Don’t overpay for features you don’t use. Jira Service Management offers competitive pricing for all the modern ITIL-practices you need, without the bloat.

Fast time to value with intuitive setup and implementation

Based on the G2 Crowd Service Desk Implementation Index Report, Jira Service Management takes an average of 1.2 months to go live compared to ServiceNow, which takes an average of 4.5 months. Teams can quickly spin up their own service desks, without the need for expensive consultants.

Connect Dev & IT on a unified platform

JSM is the only ITSM solution that breaks down the development and operations silos. By putting both teams on the Jira platform, speed incoming requests through to build and delivery.

Empower diverse teams with a flexible solution

Instead of the one-size-fits-all approach of traditional ITSM tools, Jira Service Management empowers any team - from dev to IT to HR - with adaptable processes that fit the way they work.

Transparent pricing model and renewals

Avoid the hassle of difficult negotiations and renewals. Jira Service Management offers a transparent pricing model, so you always know what to expect.

A modern work management platform

Jira Service Management is built on Jira, the leading platform for tracking work across the enterprise at scale. Customers manage upwards of 5 million records of work in Jira. With visibility into work across development, IT operations, and business teams, make faster decisions with the right context at every step.

Interested in a demo? Get in touch today.

Thinking of leaving ServiceNow?
Saint Gobain made the switch and saved 70%

Hear from PMO Tools Manager Rachid Laghzaouni on how they replaced ServiceNow with Jira Service Management for 20,000 internal end-users.

About Blue Ridge Consultants

Blue Ridge Consultants is an Atlassian Solution Partner offering expert advice regarding Atlassian products. We have experience consulting in industries such as the US federal government, the US military, biotech, banking, software development and many others.