See why PagerDuty customers switch to Atlassian
Whether you’re looking for best-in-class incident response capabilities, or a complete AI-powered operations platform, Jira Service Management helps you resolve incidents faster – at a lower total cost of ownership (TCO) than PagerDuty.
Accelerate end-to-end incident resolution
Leverage a complete suite of incident management capabilities - from powerful alerting and on-call features to incident escalation, routing, ChatOps capabilities, runbook templates, automation, integrations, status pages, post incident reviews (PIRs) and more.
The Atlassian advantage
Trusted by over 50,000 customers worldwide
“Jira Service Management gives us the opportunity to bring everything together on one platform: incident management across different solutions and collaboration using Jira Software.”
ROB CROMPTON, HEAD OF SERVICE MANAGEMENT, THE VERY GROUP
Learn more about Jira Service Management
FAQ
Show all Hide allIs Jira Service Management free?
Jira Service Management has a Free plan with basic service management capabilities for up to 3 agents. You can sign up for a free trial of our Standard or Premium plans as well. For more details visit here.
How does your price compare to PagerDuty?
Each product edition is priced competitively to PagerDuty but with more out-of-the-box incident and alerting capabilities, in addition to complete enterprise-grade ITSM functionality.
Jira Service Management is priced per agent, with no additional seats needed for approvers or stakeholders. Customers don’t pay additional fees for deploying new modules or expanding to other business teams outside IT, and there are currently no add-on charges for advanced features like AIOps. There are also no maintenance fees or support fees.
Jira Service Management is priced per agent, with no additional seats needed for approvers or stakeholders. Customers don’t pay additional fees for deploying new modules or expanding to other business teams outside IT, and there are currently no add-on charges for advanced features like AIOps. There are also no maintenance fees or support fees.
Can Jira Service Management work alongside other ITSM solutions like ServiceNow? How?
Yes! While many customers completely replace their ITSM tool with Jira Service Management, we also see lots of customers implementing Jira Service Management for ITSM practices they feel their current solution isn’t adequately serving, like alerting and incident management.
For example, if you’re a ServiceNow customer, you may want to keep it in place for some standard IT service workflows, but deploy Jira Service Management to integrate incident and change management across Development and IT Operations.
You may also want to take advantage of how easily and quickly you can spin up new service desks in Jira Service Management to provide non-IT teams (HR, facilities, marketing, etc.) with their own service delivery portals, workflows, and queues.
There are many use cases that make Jira Service Management the best choice for companies and teams who aren’t quite ready to say goodbye to their current ITSM solutions.
For example, if you’re a ServiceNow customer, you may want to keep it in place for some standard IT service workflows, but deploy Jira Service Management to integrate incident and change management across Development and IT Operations.
You may also want to take advantage of how easily and quickly you can spin up new service desks in Jira Service Management to provide non-IT teams (HR, facilities, marketing, etc.) with their own service delivery portals, workflows, and queues.
There are many use cases that make Jira Service Management the best choice for companies and teams who aren’t quite ready to say goodbye to their current ITSM solutions.
Do I need to purchase both Opsgenie and Jira Service Management to get the full set of incident management features?
No, Jira Service Management customers have access to end-to-end incident management capabilities when they sign up for any of our editions (Free, Standard, Enterprise, Premium).
Contact us today for a demo of Jira Service Management or to learn more about migrating from PagerDuty
Get in touchAbout Blue Ridge Consultants
Blue Ridge Consultants is an Atlassian Solution Partner offering expert advice regarding Atlassian products. We have experience consulting in industries such as the US federal government, the US military, biotech, banking, software development and many others.