Cut the complexity of Ivanti Neurons. Switch to a modern, flexible service management platform that scales.
With Cherwell’s support ending, avoid legacy service management systems like Ivanti Neurons. Bring IT, dev and business teams together with Jira Service Management.
See why customers switch to high velocity Jira Service Management
Ivanti Neurons is a legacy ITSM tool with little new development and an outdated user interface - a hard-to-navigate platform built on legacy infrastructure. Jira Service Management offers a robust, modern alternative with a user-friendly interface that brings development, IT, and business teams together on one flexible, AI-powered platform to deliver seamless service at high velocity.
Accelerate Dev and Ops
Connect Dev and Ops teams on a single AI-powered platform to supercharge collaboration across changes, incidents, and requests - all while managing risk.
Empower all service teams
Service management isn’t just for IT. Make it easy for teams across the business - from HR to Legal to Facilities - to streamline requests, centralize knowledge, and work the way they want.
Deliver value fast
Tune Jira Service Management to your unique requirements - without the complexity of traditional ITSM solutions. Get started fast and and scale as you go, with features like customizable templates, dynamic forms, and AI-powered project configuration.
Smarter ITSM, powered by AI
AI helps support and operations teams stay ahead by predicting issues, suggesting actions, and automating resolutions to turn insights into action. With a modern approach to ITIL and a powerful suite of AI capabilities, Jira Service Management empowers teams to work at high-velocity, using only the features they need to accelerate incident resolution, streamline DevOps workflows, and get teams across the organization running their own service desks, without unnecessary feature bloat.
Why customers leaving Cherwell are choosing Jira Service Management over Ivanti Neurons
Trusted by over 60,000 customers worldwide
“All your ITSM competitors are these monolithic solutions that start at a list price of half a million dollars and need an army of consultants to get started.”
Dave Treff, Head of Digital Operations, Ginkgo Bioworks
“With Jira Service Management, everything started to flow… We could finally link projects and use dashboards between our service management solution and Jira Software…We expect to save 70% this year on licensing costs alone.”
Choose Jira Service Management and empower high velocity service for all of your teams with a market leader
Bring your development, IT operations, and business teams from HR to marketing together on a single platform that scales with your organization. AI-powered services powering your modern IT practices:
AIOps for alerts, requests and incidents
Rovo Agents for incident response
Multilingual virtual service agents
AI agent incident reviews & insights
AI-generated summaries and knowledge management
HR service management with Teamwork Graph
Asset Management & configuration Management
Employee support and request types
And much more
Whether you’re a small DevOps team or a growing enterprise connecting teams from IT to business, anywhere in the world, we have a Jira Service Management solution for you.
Blue Ridge Consultants is an Atlassian Solution Partner offering expert advice regarding Atlassian products. We have experience consulting in industries such as the US federal government, the US military, biotech, banking, software development and many others.
