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The Forrester Wave™: Enterprise Service Management, Q4 2023

The 12 Providers That Matter Most And How They Stack Up

Locations served: Anywhere in the Blue Ridge mountains area of South Carolina (SC), North Carolina (NC), Tennessee (TN), Georgia (GA) and Virginia (VA) South Carolina: Myrtle Beach, SC Columbia, SC Florence, SC Spartanburg, SC North Charleston, SC Mount Pleasant, SC Rock Hill, SC Goose Creek, SC Summerville, SC Sumter, SC Greer, SC Hilton Head Island, SC Aiken, SC Bluffton, SC Anderson, SC Mauldin, SC Simpsonville, SC Easley, SC Taylors, SC Clemson, SC Berea, SC Moncks Corner, SC Beaufort, SC Ladson, SC Orangeburg, SC James Island, SC Fountain Inn, SC Powdersville, SC Conway, SC Union, SC Piedmont, SC North Carolina: Raleigh, NC Durham, NC Charlotte, NC Wilmington, NC Greensboro, NC Winston-Salem, NC Cary, NC Fayetteville, NC Greenville, NC Gastonia, NC Apex, NC Chapel Hill, NC Wake Forest, NC Research Triangle, NC Hickory, NC Fuquay-Varina, NC Boone, NC Marion, NC Morganton, NC Sylva, NC Cherokee, NC Georgia: Atlanta, GA Gainesville, GA Athens, GA Augusta, GA Alpharetta, GA Decatur, GA Buckhead, GA Marietta, GA Sandy Springs, GA

Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming New York City, NY Los Angeles, CA Chicago, IL Houston, TX Phoenix, AZ Philadelphia, PA San Antonio, TX San Diego, CA Dallas, TX San Jose, CA Austin, TX Jacksonville, FL Fort Worth, TX Columbus, OH San Francisco, CA Charlotte, NC Indianapolis, IN Seattle, WA Denver, CO Washington, D.C. Boston, MA El Paso, TX Nashville, TN Detroit, MI Oklahoma City, OK Portland, OR Las Vegas, NV Memphis, TN Louisville, KY Baltimore, MD Milwaukee, WI Albuquerque, NM Tucson, AZ Fresno, CA Mesa, AZ Sacramento, CA Atlanta, GA Kansas City, MO Colorado Springs, CO Miami, FL Raleigh, NC Omaha, NE Long Beach, CA Virginia Beach, VA Oakland, CA Minneapolis, MN Tulsa, OK Arlington, TX Tampa, FL New Orleans, LA Wichita, KS Cleveland, OH Bakersfield, CA Aurora, CO Anaheim, CA Honolulu, HI Santa Ana, CA Riverside, CA Corpus Christi, TX Lexington, KY Henderson, NV Stockton, CA St. Paul, MN Cincinnati, OH St. Louis, MO Pittsburgh, PA Greensboro, NC Lincoln, NE Anchorage, AK Orlando, FL Irvine, CA Plano, TX Newark, NJ Durham, NC Chula Vista, CA Toledo, OH Fort Wayne, IN St. Petersburg, FL Laredo, TX Jersey City, NJ Chandler, AZ Madison, WI Lubbock, TX Scottsdale, AZ Reno, NV Buffalo, NY Gilbert, AZ Glendale, AZ North Las Vegas, NV Winston-Salem, NC Chesapeake, VA Norfolk, VA Fremont, CA Garland, TX Irving, TX Hialeah, FL Richmond, VA Boise, ID Spokane, WA Baton Rouge, LA Tacoma, WA San Bernardino, CA Modesto, CA Fontana, CA Des Moines, IA Moreno Valley, CA Santa Clarita, CA Fayetteville, NC Birmingham, AL Oxnard, CA Rochester, NY Port St. Lucie, FL Grand Rapids, MI Huntsville, AL Salt Lake City, UT Frisco, TX Yonkers, NY Amarillo, TX Glendale, CA Huntington Beach, CA McKinney, TX Montgomery, AL Augusta, GA Aurora, IL Akron, OH Little Rock, AR Tempe, AZ Columbus, GA Overland Park, KS Grand Prairie, TX Tallahassee, FL Cape Coral, FL Mobile, AL Knoxville, TN Shreveport, LA Worcester, MA Ontario, CA Vancouver, WA Sioux Falls, SD Chattanooga, TN Brownsville, TX Fort Lauderdale, FL Providence, RI Newport News, VA Rancho Cucamonga, CA Santa Rosa, CA Peoria, AZ Oceanside, CA Elk Grove, CA Salem, OR Pembroke Pines, FL Eugene, OR Garden Grove, CA Cary, NC Fort Collins, CO Corona, CA Springfield, MO Jackson, MS Alexandria, VA Hayward, CA Lancaster, CA Lakewood, CO Clarksville, TN Palmdale, CA Salinas, CA Springfield, MA Hollywood, FL Macon, GA Kansas City, KS Sunnyvale, CA Pomona, CA Killeen, TX Escondido, CA Pasadena, TX Naperville, IL Bellevue, WA Joliet, IL Murfreesboro, TN Midland, TX Rockford, IL Paterson, NJ Savannah, GA Bridgeport, CT Torrance, CA McAllen, TX Syracuse, NY Surprise, AZ Denton, TX Roseville, CA Thornton, CO Miramar, FL Pasadena, CA Mesquite, TX Olathe, KS Dayton, OH Carrollton, TX Waco, TX Orange, CA Fullerton, CA Charleston, SC West Valley City, UT Visalia, CA Hampton, VA Gainesville, FL Warren, MI Coral Springs, FL Cedar Rapids, IA Round Rock, TX Sterling Heights, MI Kent, WA Columbia, SC Santa Clara, CA New Haven, CT Stamford, CT Concord, CA Elizabeth, NJ Athens, GA Thousand Oaks, CA Lafayette, LA Simi Valley, CA Services: Atlassian HIPAA Atlassian FedRAMP Atlassian Licensing Atlassian Licenses Atlassian Discount licenses Atlassian License quotes Atlassian RFQ Request for quote for Atlassian Atlassian licenses Atlassian quotes Jira quotes Atlassian access quotes Atlassian access licenses Atlassian discounts Atlassian Partners Atlassian Solution Partners Atlassian partner directory Atlassian consulting American Atlassian partners Atlassian Products: Atlassian Rovo Atlassian Access Atlassian Cloud Atlassian Jira Software Atlassian Jira Service Management (formerly Jira Service Desk) Atlassian Assets Atlassian Asset Management Atlassian Jira Core Atlassian Jira Work Management Atlassian Confluence Atlassian Trello Atlassian Bitbucket Atlassian Opsgenie Atlassian Statuspage Atlassian Team Calendars for Confluence Atlassian Sourcetree Atlassian Crowd Atlassian Bamboo Atlassian Fisheye Atlassian Crucible Atlassian Confluence Questions Atlassian Jira Align Atlassian Atlas Atlassian Marketplace apps Jira Apps: Automation for Jira Advanced Roadmaps (formerly Portfolio for Jira) eazyBI Reports and Charts for Jira Tempo Timesheets Zephyr for Jira (now Xray for Jira) Scriptrunner for Jira Insight Asset Management Jira Service Management (formerly Jira Service Desk) Structure for Jira Git Integration for Jira Power Scripts for Jira Bitbucket Apps: Bitbucket Pipeline CodeClimate SonarQube Git LFS (Large File Storage) Insight for Bitbucket Better Code Hub Crucible and Fisheye Pull Panda Commit Policy Plugin for Bitbucket Bitbucket Server Slack Integration Confluence Apps: Comala Document Management Draw.io Diagrams Gliffy Diagrams Table Filter and Charts for Confluence Scroll PDF Exporter Confluence Questions Scroll Versions K15t Scroll Exporters Confluence Slack Integration

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